Status Time - Support Agreement (SLA)

Provider: Dreitor

Product: Status Time

Effective date: September/2025

1. Support Channels

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

2. Response Times

We commit to initial response times according to the severity of the issue:

3. Response Times

We aim to resolve or provide a temporary solution as quickly as possible. Resolution times depend on issue complexity and may vary, but we prioritize according to severity.

Severity

4. Exclusions

This SLA does not cover issues caused by:

  • Third-party integrations not supported by us

  • Customer infrastructure (network, servers, internet)

  • Use of unsupported versions of the app