AI Agile Assistant - Support Agreement (SLA)

Provider: Dreitor

Product: AI Agile Assistant

Effective date: February/2026

1. Support Channels

Create Issues: https://github.com/dreitor/ai-agile-assistant-support/issues
Email: support@dreitor.com

2. Response Times

We commit to initial response times according to the severity of the issue:

3. Response Times

We aim to resolve or provide a temporary solution as quickly as possible. Resolution times depend on issue complexity and may vary, but we prioritize according to severity.

Severity

4. Exclusions

This SLA does not cover issues caused by:

Third-party integrations not supported by us
Customer infrastructure (network, servers, internet)
Use of unsupported versions of the app