AI Agile Assistant - Support Agreement (SLA)
Provider: Dreitor
Product: AI Agile Assistant
Effective date: November/2025
1. Support Channels
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
2. Response Times
We commit to initial response times according to the severity of the issue:
3. Response Times
We aim to resolve or provide a temporary solution as quickly as possible. Resolution times depend on issue complexity and may vary, but we prioritize according to severity.
Severity
4. Exclusions
This SLA does not cover issues caused by:
Third-party integrations not supported by us
Customer infrastructure (network, servers, internet)
Use of unsupported versions of the app